KTSkaraoke Terms & Conditions (Please read carefully!)
Because of our large in stock inventory. Most items are available for immediate shipment. In the rare instances, back orders will placed. You will be notified immediately.
RETURNS & EXCHANGES :
We realize that occasionally an order might be placed in error or in rare
instances you might receive a defective or damaged product. Our aim is to
treat our customers as we ourselves expect to be treated. In order to provide
efficient and rapid return service, Please follow these 3 easy steps.
1. Inspect your order upon receipt and immediately notify us in the
event of any problem. All returns and / or exchanges must be made within 10
days of your receipt of shipment.
2. We will issue you an RMA# for the return. This RMA# must be written
clearly and visibly on the return label of the shipping carton. Any return
without an RMA# will not be processed & sent directly back to the shipper.
3. Include a copy of the original invoice and a note detailing any
defect or the reason for the return. Please note that software that has been
opened or unwrapped is non-returnable unless defective, in which case it may
be returned for replacement of the same title.
- All returns and exchanges will be processed within 10 days of receipt of your shipment.
- All returns without RMA# will not be processed and shipped directly back to the customer.
- All defective merchandise must received and inspected by our Return Department before we can ship you a new one.
- Equipment must be returned in original package with all instruction books,
manuals, connecting cables and accessories as received. Any software included
in the package and/or additional items provided must be returned.
- For Exchanges Only: All exchanges must be made within 10 days of receiving the product. All exchanges must be made for an item(s) of equal or greater value. You are responsible for the shipping charges to and from us.
- For Refund Only: A 15%-25% restocking fee will be charged on all returns (Not exchanges) depends on return condition. Shipping is non-refundable. (While this fee may seem a little high, there is a reason for it. We only sell brand-new, factory packed merchandise. We do not repack returned goods or sell refurbished or reconditioned items as some of our competitors with lower restocking fees have been known to do. The higher restocking fee is to cover shipping costs to and from the manufacturer for the items we must return for replacement.)
- In the event that items are missing and merchandise is returned in damage
or unusable condition you will be charged for replacement parts in addition to
a 30% restocking fee.
- Denon, Panasonic, Shure and Pioneer products and custom preloaded
products such as CAVS Karaoke Laptops, Cavs JB-199, Karaoke On Demand (KOD), U-Best DA-168 & Best Media
BM-1000 may be returned for warranty servicing only.
No refunds or exchange on these products
Important Notice:
- We are not
responsible for damaged returns or items lost in transit back to us. We urge
you to ship the item with a tracking number & insurance.
- We are not responsible for any item returned without an RMA#
- After 30 days, warranty is covered by the manufacture.
PRICE MATCH GUARANTEE
Here are KTSkaraoke, we pride ourselves in always offering products for the best prices available to our consumers.
- Item must be in stock and ready to ship by competitor. Out of stock/Backordered items do not apply.
- Must be sold by an authorized dealer.
- Must be sold at MAP price as instructed by dealer.
- Must be priced-match before placing the order and product ships out of our store.
- Ebay/Amazon price are excluded in the price match guarantee offer.
RETURN SHIPPING COSTS
In the event of a return or exchange the customer is responsible for return shipping costs to KTS Karaoke and KTSKaraoke will pay for re-shipping the item back to you. This is a standard policy in all mail order businesses anywhere and similar to the concept that if you bought something at a local store, you would be responsible for taking it back to the store to get a replacement if it were found defective.
After 30 days, warranty is covered by the manufacture. We are not responsible for any shipping cost related to these repairs/exchanges.
DISPUTES & REFUNDS:
We will make every attempt to satisfactorily resolve complaints that may arise. However, customers are required to inform us before taking any action with regard to a credit card chargeback or other action resulting in non-payment for goods ordered and received. In the event of such a dispute involving improper chargeback's or with regard to moneys or goods owed to us the customer will be liable for all fees, including but not limited to collection fees, attorney's fees and court costs.
ORDERS CANCELLATION :
To cancel an order made by mistake or change of mind. Please contact us at 1-800-588-1868 immediately during our regular business hours. We are not responsible for all changes relating to unconfirmed cancellations through e-mail, or voice messages. We'll try our best to cancel your orders if made by mistake. No cancellations will be made once the package is shipped.
WRONG FORMAT SOFTWARE :
- Please contact us for questions regarding software formats. It is your responsibility for choosing the correct format for your player. All opened software are non-returnable.
- Karaoke CDs are recreations of songs done in the style of the original artist. As they are available in 4 separate formats it is important for you to select the format that serves your particular purpose. Once a karaoke CD is opened it is not returnable unless defective, in which case it may be exchanged for the same title only. The formats are:
- CDG- Also known as CD+G. CDGs have no lead vocals. They only have background vocals and instrumentals. They are compatible with standard audio CD players- you can even play them in your car stereo. When a CD+G Karaoke player is hooked up to a TV, the words to a song appear on the screen.
- DVD- Digital Versatile Disc Karaoke requires a DVD player with Karaoke function to properly reproduce the Karaoke media, which generally includes a removable lead vocal and pictorial background behind the lyrics that appear on the TV screen. These discs are not playable on a regular CD audio player.
- VCD- Video Compact Discs provide a scene behind the words of the song as they appear on the TV screen. VCD Karaoke discs have the lead singer's voice removed, but background vocals are provided. These are not for use on a regular CD audio player.
- CDGM (Multiplex)-These discs require a player that has a multiplex balance control to remove the vocal track to substitute your voice for the lead singer's voice.
- Remember to check and make sure that your karaoke player is capable of playing the type of disc that you order.
- NEO+G - NEO+G are only playable in RSQ machines such as RSQ NK2000U
- SCDG -Super CD+G discs are playable in
CAVS karaoke players with SCDG trademark, including CAVS DVD-101G II and DVD-202G karaoke players.
Super CD+G discs are also playable in PC Windows with DVD-ROM drive. Each disc comes with auto-loading PC program to play the hundreds and thousands of CD+G karaoke songs right in you PC.
SHIPPING :
- KTSkaraoke's Order Department is available 5 days a week.
- The regular business hours of KTSKaraoke's shipping department is from 11:00 A.M. to 5:00 P.M. (PST). Orders placed on Saturday, Sunday or Holidays will not be processed for shipment until the next business day.
- On Orders of $95.00 or more we offer FREE Ground Shipping within the Continental United States. excluding Alaska, Hawaii, Puerto, APO, FPO). Use coupon code: freeshipping
- We can provide expedited delivery service such as Next Day Air, 2nd day Air, 3rd day select etc. at an additional charge.
- We will gladly exchange any damage or defective equipment. Inspect the merchandise upon receipt and notify us immediately in the event of any problem.
- Any defective discs maybe returned for replacement of the same title.
- All Merchandise shipped to customer will be sent by UPS Ground or USPS First Class unless customer pay for the additional cost for faster service.
- Personal checks require a minimum of 12 business days to clear. Orders will not be shipped until your check clears. (for faster processing make payment by Money Order. These orders can be shipped after standard one day processing)
INTERNATIONAL ORDERS:
In order to avoid delays in shipping international orders you must have a copy of your Credit Card faxed or scanned to us as well as a Photo ID before the order can be processed. This is a protective measure we offer to the cardholders by trying to verify that the person placing the order is actually the card owner. You will be notified of shipping cost by e-mail after this requirement has been met.
Sometimes your order might arrive within days after we mail it. Sometimes you may not get it for weeks or even months. We have absolutely no control over this. We have no control over how long Customs might hold up your order, or the time that the postal service in your respective country might take to deliver your package. It is a condition of sale that we bear NO responsibility for the ultimate arrival of International Orders. All International shipping is undertaken entirely at the customer's risk. When we consign a package to the U.S. Post Office for delivery overseas our responsibility ends. This applies to all International orders without exception.ONLINE ORDERS:
If you are ordering online and want EXPEDITED SHIPPING because you need the merchandise by a certain date MAKE YOUR SHIPPING CHOICE CAREFULLY, bearing in mind that on-line orders require a minimum 1 day processing period. Weekend orders are not processed until Monday or the next business day. We cannot be responsible if you choose the wrong type of shipping. If you have any questions at all about this please call us first at 1-800-588-1868
BACK ORDERS:
Allow approximately 2 to 4 weeks for the processing of back orders. If you wish to cancel the item(s) back ordered or exchange for something else please call us with your order number so we can assist you further.
MAIL ORDER POLICY
We welcome orders by mail. Be sure to include your name, address and phone number, as well as e-mail address if you have one. Money Order payments can be processed immediately. If you are paying by check your order will be shipped after the check has cleared from the bank, which could take from 5 to 10 business days depending on the bank.
CREDIT CARD POLICY
We require all credit card billing addresses entered on the order to match with the actual billing addresses on file with the Credit Card Bank or Provider. Failure to enter a correct billing address will cause a delay or cancellation of your order.
If you would like the shipment to be mailed to another address besides the billing address, please give your credit/debit card holder a call and have them add an ALTERNATE SHIPPING address to the credit card. Please include the toll free number listed on the back of you credit card in the comment portion of your order so we can verify without having to delay your package.
ORDER WITH CONFIDENCE:
After you place your Order. We will immediately e-mail you an order conformation invoice.
TRACK YOUR OWN SHIPMENT:
You will receive an updated e-mail with your tracking number when you order is shipped.
Sometimes there may be a pricing listing error on the website. We sincerely apologize for that but we reserve the right to cancel/modify any orders to the correct price. You will be notified by phone & email before any additional charges are made to your credit card. Only upon approval will your order be processed.
LOST, DELAYED OR DAMAGED PACKAGES::
We are not responsible for lost, delayed or damaged shipments unless you notify us within 15 days. Notify us immediately if you order has been damaged in transit so we can file a claim within the required timeframe.
